Refund and Return Policy

At Scratchgard, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return or exchange the products within 7 days from the date of purchase.

Return Eligibility

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Any product that is damaged, used, or not in its original condition may not be eligible for a refund or exchange.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact us via email at onlinescratchgard@gmail.com or call us at 7718800155 within 7 days of receiving your order to request a return or exchange.
  2. Provide your order number, the reason for the return or exchange, and any relevant details about the product.
  3. Once your return or exchange request is approved, we will provide you with instructions on how to return the item to us.

Refund Process

If your return is approved, we will initiate a refund to your original method of payment within 3-4 working days. Please note that it may take some time for the refund to be processed by your bank or payment provider.

Exchanges

If you would like to exchange an item for a different product or size, please indicate your preference when initiating the return. We will do our best to accommodate your request, subject to product availability.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at onlinescratchgard@gmail.com or call us at 7718800155.