Welcome to Scratchgard.in! We are committed to ensuring your satisfaction with our products and services. Please review our Refund & Cancellation Policy for detailed information on how to manage your orders and returns.

Cancellation Policy

Order Cancellation

You can cancel your order within 24 hours from the time of booking. To cancel your order, please contact our customer service team at support@scratchgard.in with your order details.

After 24 hours, the order processing begins, and cancellations will not be accepted.

Refund Policy

Eligibility for Refunds

To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging. Refunds are applicable only for products that are defective, damaged, or not as described.

Return Process

  1. Initiate a Return: Contact our customer service team at onlinescratchgard@gmail.com within 15 days of receiving your order to initiate a return.
  2. Return Pickup: We will arrange for a pickup of the return product from your address.
  3. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

Refund Process

If your return is approved, we will initiate a refund to your original method of payment. The refund process will be completed within 7-10 working days after the return product pickup.

Conditions for Return and Refund

  • The product must be in its original condition and packaging.
  • A receipt or proof of purchase is required.
  • Items that are damaged due to misuse or improper handling are not eligible for return or refund.

Contact Information

For any questions or concerns regarding our Refund & Cancellation Policy, please contact us at:

Email: onlinescratchgard@gmail.com
Phone: +91 7718800155

Thank you for choosing Scratchgard.in! We value your business and strive to provide the best customer experience possible.