SHOPPING INFORMATION

To place an order with Scratchgard, simply browse our website at scratchgard.in, select the products you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping address, select your preferred payment method, and complete your order securely. If you need any assistance during the ordering process, feel free to contact our customer support team for help.

We accept various payment methods to make shopping with Scratchgard convenient for our customers. You can pay for your order using major credit cards (Visa, Mastercard, American Express), debit cards, net banking, UPI, and mobile wallets. All transactions are processed securely to protect your sensitive information.

We strive to process and ship orders as quickly as possible. Once your order is placed, it will typically be processed and dispatched within 1-2 business days. Delivery times may vary depending on your location and the shipping method selected at checkout. You can track the status of your order using the tracking information provided via email once your order has been shipped.

Currently, we only offer shipping within India. We do not offer international shipping at this time. However, we are continuously exploring options to expand our shipping capabilities to serve customers worldwide in the future. Be sure to subscribe to our newsletter or follow us on social media for updates on any changes to our shipping policy.

If you are not completely satisfied with your purchase, you can return or exchange the item within 7 days from the date of purchase. Please contact our customer support team at onlinescratchgard@gmail.com or call us at 7718800155 to initiate a return or exchange. For more information on our return and exchange policy, please refer to our dedicated Refund and Return Policy page.

PAYMENT INFORMATION

When you place an order with Scratchgard and complete the payment process, the payment is typically deducted from your bank account immediately or within a few hours, depending on your bank’s processing times and the payment method used. Once the payment is successfully processed, you will receive a confirmation email or notification acknowledging the transaction and confirming your order details. If you have any concerns about the timing of the payment deduction from your bank account, please feel free to contact our customer support team for assistance.

A wishlist is a feature on e-commerce websites that allows users to create a personalized list of items they are interested in purchasing or saving for future reference. Users can add products to their wishlist while browsing the website, and the items will be stored in their account for easy access later.

Wishlists serve several purposes:

  1. Save for Later: Users can add items they like to their wishlist without immediately committing to a purchase. This allows them to revisit the items later and make a decision at their convenience.
  2. Track Favorites: Wishlists enable users to keep track of products they are interested in or planning to buy in the future. It’s a convenient way to organize and manage preferences.
  3. Reminders: Wishlists can serve as reminders for special occasions or upcoming events. Users can create wishlists for birthdays, holidays, or other occasions, making it easier for friends and family to find the perfect gift.
  4. Sharing: Some e-commerce platforms allow users to share their wishlists with others. This can be useful for providing gift ideas to friends and family or for collaborating on group purchases.

Overall, wishlists enhance the shopping experience by providing a convenient way for users to save and organize products they love, ultimately helping them make informed purchasing decisions.

If you receive a damaged or wrong product from Scratchgard, we apologize for any inconvenience caused and want to resolve the issue for you promptly. Here’s what you should do:

  1. Document the Issue: Take photos of the damaged or incorrect product, including any visible damage to the packaging. This documentation will be helpful when contacting our customer support team and may be required for processing your request.
  2. Contact Customer Support: Reach out to our customer support team as soon as possible to report the issue. You can contact us via email at onlinescratchgard@gmail.com or call us at 7718800155. Provide your order number, details of the problem, and attach any relevant photos.
  3. Return or Exchange Process: Depending on the nature of the issue, our customer support team will guide you through the return or exchange process. If you received a damaged product, we may arrange for a return and provide a replacement or issue a refund. If you received the wrong product, we will arrange for a return and send you the correct item as quickly as possible.
  4. Follow Return Instructions: Follow any instructions provided by our customer support team regarding the return process. This may include packaging the item securely and shipping it back to us using a tracked shipping method. We may cover the return shipping costs for damaged or incorrect items.
  5. Receive Replacement or Refund: Once we receive the returned item and verify the issue, we will proceed with either sending you a replacement product or issuing a refund to your original method of payment. Refunds are typically processed within 3-4 working days after receiving the returned item.

Our goal is to ensure your complete satisfaction with your shopping experience at Scratchgard, and we are here to assist you every step of the way in resolving any issues you encounter with your order. If you have any further questions or concerns, please don’t hesitate to contact us.

Yes, you may be able to change or cancel your order, depending on its current status in our system. Here’s what you should do:

  1. Act Quickly: If you need to change or cancel your order, please contact our customer support team as soon as possible. Time is of the essence, as we strive to process and ship orders promptly.
  2. Contact Customer Support: Reach out to us via email at onlinescratchgard@gmail.com or call us at 7718800155 to request changes or cancellation. Provide your order number and details of the change or cancellation request.
  3. Order Status Check: Our customer support team will check the status of your order in our system. If your order has not been processed or shipped yet, we may be able to accommodate your request.
  4. Change or Cancel: Depending on the status of your order, we will assist you in making the necessary changes or canceling the order altogether. If changes are requested, we will update the order details accordingly. If cancellation is requested, we will refund your payment as per our refund policy.
  5. Confirmation: Once the changes or cancellation are processed, we will provide you with confirmation via email or phone. Please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it. In such cases, you may need to follow our return process upon receiving the items.

While we strive to accommodate change and cancellation requests whenever possible, we cannot guarantee that all requests will be fulfilled, especially if the order has already been processed or shipped. Therefore, we recommend reaching out to us as soon as you realize any changes are needed. Thank you for your understanding.

Package tracking, also known as shipment tracking or order tracking, is a service provided by shipping carriers and logistics companies that allows customers to monitor the progress and location of their packages as they are in transit from the seller to the recipient. When you place an order with Scratchgard, you will typically receive a tracking number once your order has been processed and shipped.

With package tracking, you can:

  1. Monitor Shipment Progress: You can track the movement of your package from the moment it leaves our warehouse until it reaches your doorstep. This includes information on when the package was picked up by the carrier, its current location, and estimated delivery date.
  2. Receive Delivery Updates: Package tracking provides real-time updates on the status of your delivery, including notifications for when the package is out for delivery or has been successfully delivered.
  3. Plan for Delivery: By tracking your package, you can plan to be available to receive it or make arrangements for someone else to accept the delivery on your behalf if needed.
  4. Resolve Issues: If there are any delays or issues with your delivery, package tracking allows you to identify the problem early and take appropriate action, such as contacting the carrier or our customer support team for assistance.

To track your package, simply use the tracking number provided to you and enter it into the carrier’s website or tracking portal. You can also often track your package directly from our website by logging into your account and accessing your order details.

Package tracking provides transparency and peace of mind throughout the shipping process, ensuring that you stay informed about the status of your order until it reaches you safely.