SHOPPING INFORMATION
To place an order with Scratchgard, simply browse our website at scratchgard.in, select the products you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping address, select your preferred payment method, and complete your order securely. If you need any assistance during the ordering process, feel free to contact our customer support team for help.
We accept various payment methods to make shopping with Scratchgard convenient for our customers. You can pay for your order using major credit cards (Visa, Mastercard, American Express), debit cards, net banking, UPI, and mobile wallets. All transactions are processed securely to protect your sensitive information.
We strive to process and ship orders as quickly as possible. Once your order is placed, it will typically be processed and dispatched within 1-2 business days. Delivery times may vary depending on your location and the shipping method selected at checkout. You can track the status of your order using the tracking information provided via email once your order has been shipped.
Currently, we only offer shipping within India. We do not offer international shipping at this time. However, we are continuously exploring options to expand our shipping capabilities to serve customers worldwide in the future. Be sure to subscribe to our newsletter or follow us on social media for updates on any changes to our shipping policy.
If you are not completely satisfied with your purchase, you can return or exchange the item within 7 days from the date of purchase. Please contact our customer support team at onlinescratchgard@gmail.com or call us at 7718800155 to initiate a return or exchange. For more information on our return and exchange policy, please refer to our dedicated Refund and Return Policy page.
PAYMENT INFORMATION
We accept a variety of payment methods for your convenience, including:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Net Banking
- UPI (Unified Payments Interface)
- Wallets (e.g., Paytm, Google Pay)
- Cash on Delivery (COD) – Please note that COD orders will incur a shipping fee.
Yes, your payment information is secure with us. We use advanced encryption technology and secure payment gateways to ensure that your personal and payment details are protected against unauthorized access.
If you receive a damaged or wrong product from Scratchgard, we apologize for any inconvenience caused and want to resolve the issue for you promptly. Here’s what you should do:
- Document the Issue: Take photos of the damaged or incorrect product, including any visible damage to the packaging. This documentation will be helpful when contacting our customer support team and may be required for processing your request.
- Contact Customer Support: Reach out to our customer support team as soon as possible to report the issue. You can contact us via email at onlinescratchgard@gmail.com or call us at 7718800155. Provide your order number, details of the problem, and attach any relevant photos.
- Return or Exchange Process: Depending on the nature of the issue, our customer support team will guide you through the return or exchange process. If you received a damaged product, we may arrange for a return and provide a replacement or issue a refund. If you received the wrong product, we will arrange for a return and send you the correct item as quickly as possible.
- Follow Return Instructions: Follow any instructions provided by our customer support team regarding the return process. This may include packaging the item securely and shipping it back to us using a tracked shipping method. We may cover the return shipping costs for damaged or incorrect items.
- Receive Replacement or Refund: Once we receive the returned item and verify the issue, we will proceed with either sending you a replacement product or issuing a refund to your original method of payment. Refunds are typically processed within 3-4 working days after receiving the returned item.
Our goal is to ensure your complete satisfaction with your shopping experience at Scratchgard, and we are here to assist you every step of the way in resolving any issues you encounter with your order. If you have any further questions or concerns, please don’t hesitate to contact us.
Yes, you may be able to change or cancel your order, depending on its current status in our system. Here’s what you should do:
- Act Quickly: If you need to change or cancel your order, please contact our customer support team as soon as possible. Time is of the essence, as we strive to process and ship orders promptly.
- Contact Customer Support: Reach out to us via email at onlinescratchgard@gmail.com or call us at 7718800155 to request changes or cancellation. Provide your order number and details of the change or cancellation request.
- Order Status Check: Our customer support team will check the status of your order in our system. If your order has not been processed or shipped yet, we may be able to accommodate your request.
- Change or Cancel: Depending on the status of your order, we will assist you in making the necessary changes or canceling the order altogether. If changes are requested, we will update the order details accordingly. If cancellation is requested, we will refund your payment as per our refund policy.
- Confirmation: Once the changes or cancellation are processed, we will provide you with confirmation via email or phone. Please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it. In such cases, you may need to follow our return process upon receiving the items.
While we strive to accommodate change and cancellation requests whenever possible, we cannot guarantee that all requests will be fulfilled, especially if the order has already been processed or shipped. Therefore, we recommend reaching out to us as soon as you realize any changes are needed. Thank you for your understanding.
If you are eligible for a refund, it will be processed to your original method of payment within 7-10 working days after we have received and inspected the returned product. You will receive an email confirmation once the refund has been initiated.
For any further queries regarding payment, please contact our customer support at onlinescratchgard@gmail.com